We Are WHSE – Terms & Conditions
1. Introduction
These terms and conditions (“T&Cs”) apply to any individual event in the We Are WHSE series (each an “Event”). By purchasing or using a ticket, you acknowledge that you have read, accepted and agree to be bound by these T&Cs.
References in these T&Cs to “we”, “us”, “our” are to the promoters of the Event. References to “you” and “your” are to a ticket-holder or attendee.
2. Admission & Entry
We reserve the right to refuse admission or to remove you from the Event site without a refund if you fail to comply with any reasonable instructions from our staff or security, or if your conduct is disruptive, unsafe, or in breach of these T&Cs.
You must follow any safety or security measures introduced for the Event. Failure to do so may result in eviction without refund.
3. Your Ticket
Your ticket is valid only for the Event for which it was issued, and only upon presentation of valid ticket (and wristband if applicable) at the designated entrance.
Tickets may not be resold or transferred. Tickets bought from unauthorised sources may be void, and admission may be refused. Our official ticket outlets are Paylogic & Skiddle.
Once scanned for entry, tickets become void and the associated wristband (if issued) remains our property and must not be tampered with.
Lost or stolen tickets or wristbands will not be replaced. Ticket holders should expect queues at various points of entry to the Event and arrive with plenty of time before the first act they wish to see – no refund will be given for missed artists or late entry.
4. Changes to the Event & Refunds
If the Event is cancelled in full and not rescheduled, a refund may be considered. If the Event is partially cancelled or materially changed in a way that a reasonable ticket-holder could not expect, a proportionate refund may be considered.
Changes to the line-up, adverse weather, changes to individual artists, or a delay in start time are not considered “material changes”.
Any refund request must be made within a three month period, and booking fees may not be refundable.
Your travel, accommodation or other arrangements made in connection with the Event are your own responsibility and we accept no liability for costs incurred beyond a ticket refund.
5. Age Policy
The Event is strictly for attendees aged 18 or over. Valid photographic ID is required for entry. Entry may be refused if you cannot provide suitable identification.
6. Banned & Restricted Items
For safety and security reasons, certain items are not permitted at the Event. These include (but are not limited to): Aerosols, Airhorns, Alcohol, Animals (except for assistance dogs), Balloons, Barbeques and any kind of cooking apparatus, Bicycles, Blowtorches, Cans, Chairs of any sort (including stools, floor seating and shooting sticks), Drinks including bottled water, Drones, Drugs, Gas canisters, Gazebos/parasols/large (golf) umbrellas, Glass (including glass makeup or perfume bottles), Food hampers/cool bags/boxes, Fires, Firewood, Fireworks, Flags on poles, Flares, Generators of any kind, Illegal substances, Inflatable furniture, Items which may be regarded as weapons, Legal highs (inc ‘legal highs’ – this includes Nitrous Oxide and associated equipment including balloons), Laser equipment/pens, Liquids/gels over 100ml, Megaphones, New psychoactive substances (NPS), Petrol burners, Pyrotechnics, unauthorised professional recording or transmitting equipment, Roller skates, Scooters, Sky or ‘chinese’ lanterns, Smoke bombs / canisters, Sound systems (including personal speakers), Spray cans, Tabards/high viz jackets, unauthorised vehicles including buses, coaches or trucks, unidentified substances, goods with unauthorised Event or artist logos, motorcycle helmets, personal drones. If you need to bring specific food or drink or medication due to a pre-existing medical condition, please bring supporting medical evidence.
7. Behaviour, Safety and Security
You agree to act responsibly and not engage in conduct that endangers or disrupts others.
We enforce a zero-tolerance policy on illicit drug use, sexual harassment or assault, or any behaviour likely to cause nuisance, damage or injury. Such behaviour may lead to immediate removal from the Event without refund, and involvement of the police if necessary.
On entry (and at any time during the Event) you may be searched by security staff. You must comply with any such search and any instructions given by our staff.
8. Bags, Liquids and Personal Items
Large bags (larger than A4 size) are not permitted; smaller bags or none at all will allow for faster entry.
You are prohibited from bringing any liquids, gels or lotions; glass containers are prohibited.
Any personal items are brought at your own risk. We accept no liability for loss, theft, damage or injury unless resulting from our proven negligence.
9. Photography, Filming & Publicity
By entering the Event you consent to being recorded (audio, video or photographic) and grant us (or our agents) the unrestricted right to use your image or likeness in connection with the Event and future promotions, without further consent or payment.
If you wish to take professional or commercial recordings, you must obtain our written permission in advance, and we may require payment of a licence fee.
10. Liability
To the fullest extent permitted by law, we shall not be liable for any injury, loss, damage, expense or cost suffered by you arising out of your attendance at the Event, unless caused by our negligence that cannot legally be excluded.
This includes (but is not limited to) any loss of personal property, or any other costs you incur (e.g., travel or accommodation). Your attendance is at your own risk.
11. Health & Safety
The Event may involve loud sound, flashing lights, strobe effects, lasers, pyrotechnics or special effects. If you have any medical condition (e.g., epilepsy, hearing or sight sensitivity) or are bringing essential medication, please consult your doctor and bring supporting
Smoking (including e-cigarettes and/or vaping) is not permitted in enclosed public spaces or buildings.
12. Notification & Accessibility
We aim to provide disabled access and facilities at the venue. If you require assistance or have any special requirements, please contact our accessibility team in advance.
We will notify attendees of any major changes to these T&Cs by posting the revised version on our official Event website.
13. Governing Law
These T&Cs are governed by English law and any disputes shall be subject to the exclusive jurisdiction of the English courts unless otherwise required by law.